Return Policy

Trademark Soundproofing Return Policy

• Most merchandise can be returned within 60 days in unused, like-new, 100% saleable condition and in the original manufacturer's packaging. See exceptions below.
• All damage and shortage claims should be made within 3 days of delivery.
  If damaged upon arrival, you have the right to refuse the order. Call a Customer Care Specialist at 1-845-388-1200 to report damages.
• In the event of a return, please call or email us at shipping@tmsoundproofing.com to receive an RMA number. No returns will be processed without an RMA number.
• A copy of the packing slip or the customer receipt must accompany all returns.
• A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.

• Exceptions to Return Policy:
• Only complete Boxes / Cases will be accepted for returns. Half cases cannot be returned.
• Our Fast & Easy Products Line can be returned up to 60 days for a full refund with no restocking fee
• All Door Hardware that is not included in our  Fast & Easy Products Line is custom cut and are therefore NOT returnable. .
• All Sonex Brand material have a 20% restocking fee if returned or 10% when exchanged.
• Mass Loaded Vinyl (including Carpet Underlayment) - any size roll, will have a 20% restocking fee.
• Full cases of Green Glue and Whisper Clips are returnable within 60 days.
• Return Shipping is customers responsibilty.
• On orders that shipped free we may deduct our cost of shipping on all returns.
• Please check individual product pages' "Shipping & Return" policies tab for specific information of each product.



• We reserve the right to refuse any return should we determine that our policies are being abused.